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Director, AI-Driven Post-Sales Operations
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-08-30
Listing for:
SLAMcore
Full Time
position Listed on 2026-08-30
Job specializations:
-
Business
Operations Management, Business Analyst
Job Description & How to Apply Below
Synthesia is seeking a Director of CS Operations to own the post-sales operating rhythm globally, leading Customer Success, Professional Services, Support and Moderation. This role is the first NA leadership seat, reporting to the VP of Revenue Operations, with cross-geo responsibilities and a focus on data-driven renewal health and expansion strategy.
You will develop renewal forecasts, build retention models, and shape onboarding, escalation and handoff processes while coordinating with
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