Business Process Specialist -Learning, Engagement, and Development Office; AHR

About This Position

This position supports the City of Austin’s Learning, Engagement & Development (LEAD) Office, which is part of Austin Human Resources and leads citywide initiatives in learning and development, leadership development, organizational development, employee engagement, performance management, talent development, and organizational capability. Reporting to the Chief Learning Officer, this position provides business, analytical, and project support across LEAD’s portfolio of programs and strategic initiatives.

Responsibilities may include conducting research and analysis; drafting memos, reports, presentations, and executive briefing materials; tracking projects, priorities, and deliverables; analyzing program and performance information; supporting procurement and vendor activities; developing and maintaining SharePoint resources; and documenting and improving business processes.

The ideal candidate is an exceptional writer and communicator who is highly organized, analytical, resourceful, and able to manage multiple priorities independently in support of work that impacts employees, leaders, and departments across the City of Austin.

Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders.

• Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
• Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
• Develops and maintains databases to support data analysis and research findings for business projects.
• Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
• Writes reports that summarize findings, data collection techniques, implementation options, etc.
• Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.
• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sound judgment to evaluate alternatives.
• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of performance measures, quality improvement programs and project management methods.
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to quickly recognize and analyze irregular data and situations.
• Ability to work independently and with teams.

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Preferred Qualifications:

• Demonstrated experience supporting senior leadership through executive-level research and communications, while coordinating multiple concurrent projects and tracking timelines, deliverables, action items, and status.
• Demonstrated experience…