Business Process Improvement Analyst

Date:
Aug 27, 2026

Location:

AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Business Process Improvement Analyst
Job Title: Management Analyst IV
Agency: Health & Human Services Comm
Department: AES SISS Bus Process Improv
Posting Number: 20527
Closing Date: 09/10/2026
Posting Audience: Internal and External
Occupational Category: Business and Financial Operations
Salary Range: $5,797.66 - $9,508.25
Pay Frequency: Monthly

Salary Group: TEXAS-B-25
Shift: Day
Additional Shift: Days (First)
Telework: Eligible for Telework
Travel: Up to 15%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt

Job Location City: AUSTIN
Job Location Address: 6101 E OLTORF
Other Locations: Austin
MOS Codes: ,,,,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X,641X,70A,70D,70E,712X,732X,INF,IS,SEI
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The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Management Analyst IV position within the Office of Family Resources and Eligibility Services. The Office of Access and Eligibility Services is driven by its mission to connect Texans to services by helping individuals and families in need of food, medical care, cash assistance and other social services.

The ideal candidate will thrive in an environment that emphasizes: innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement. This candidate should have considerable knowledge and or experience with Texas Works and Medicaid for the Elderly and People with Disabilities programs, processes, policies and systems related to eligibility determination.

Management Analyst IV performs highly advanced (senior-level) professional administrative and policy analysis work. Work involves overseeing and implementing organizational studies and evaluations, evaluating systems and procedures, overseeing work simplification studies, and evaluating operations and procedures manuals to assist management in operating more efficiently and effectively. Facilitates large-scale workgroup sessions with representatives across FRES. Highly skilled in the development of business process mapping, business requirements, systems thinking and technical documentation.

May plan, assign, and/or supervise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Reviews and evaluates new or improved business and management practices for application to agency programs or operations. Creates business case for proposed process or technology-based changes, including developing Return on Investment and Cost-Benefit Analysis documentation. Develops new or modifies existing administrative program policies, procedures, goals, and objectives. Develops solutions to organizational issues and concerns, develops organizational change strategies and plans, and/or conducts training for their implementation.

(20%)

Oversees, plans, and directs organizational studies of work problems. Advises management on agency studies by identifying priorities and defining study scope, purpose, objectives, time frames, and resource requirements. Interprets historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated. Reviews comprehensive technical records and reports that present and interpret data, identify alternatives and make recommendations.

(20%)

Performs advanced end-to-end analysis on audit findings and operational challenges to document existing processes and offer recommendations on improvements. (20%)

May plan, assign, and/or supervise the work of others. (10%)

Supports software development for applicable systems impacted by business process changes. (10%)

Performs related work as assigned. (5%)

Travel up to (15%).

Microsoft Power Apps, Power BI or similar software.

Microsoft Excel, including pivot tables and other data analysis functions or similar software.

The uses of virtual office software and equipment.

Interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple…