Enterprise Services Lead

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Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage .

• Functional
  
  Title:
  
  Enterprise Services Lead
• Job Title:
  
  Project Manager IV
• Agency:
  Health & Human Services Comm
• Department: AI Office
• Posting Number: 20865
• Closing Date: 11/01/2026
• Posting Audience:
  Internal and External
• Occupational Category:
  Computer and Mathematical
• Salary Range: $6,377.50-$8,750.00
• Pay Frequency:
  Monthly
• Salary Group: TEXAS-B-26
• Shift: Day
• Additional Shift: Days (First)
• Telework:
• Travel:
• Regular/Temporary:
  Regular
• Full Time/Part Time:
  Full time
• FLSA Exempt/Non-Exempt:
  Exempt
• Facility
  
  Location:
• Job Location City: AUSTIN
• Job Location Address: 4601 W GUADALUPE ST
• Other Locations:
• MOS Codes: ,KX,1D7X1,32EX,3D0X4,611X,612X,63A,63AX,641X,712X,8K000,BU,CE,EA,SEI
  16

This position is open to U.S. Citizens and permanent residents.

This onsite role requires the selected candidate to work from an HHS office in Austin, Texas.

The enterprise services lead is responsible for leading complex information technology, business improvement, and enterprise-level services from initiation through completion. This role manages scope, schedules, budgets, risks, deliverables, stakeholder communications, and project governance to ensure approved objectives are achieved on time, within funding, and in alignment with organizational standards.

Essential Job Functions (EJFs):

• Lead enterprise service delivery operations by coordinating internal teams, service owners, business stakeholders, and external services vendors to ensure consistent, timely, and high-quality delivery of enterprise services (30%).
• Serve as the primary operational lead for services vendor management, ensuring vendors understand expectations, contractual obligations, service priorities, performance standards, communication protocols, and escalation procedures (20%).
• Promote accountability among services vendors by documenting commitments, tracking action items, validating completion of deliverables, and escalating unresolved performance or compliance concerns through appropriate channels (15%).
• Develops, manages, and maintains detailed project plans, schedules, milestones, budgets, risk logs, issue logs, status reports, and project documentation (10%).
• Monitors project progress, identify risks and barriers, develop mitigation strategies, and escalating issues appropriately to protect scope, schedule, budget, and quality (10%).
• Completion of a learning path isrequiredas part of the employee’s regular daily duties and responsibilities.(15%)

Knowledge,

Skills and Abilities

(KSAs):

• Knowledge of services vendor management principles, including vendor onboarding, performance monitoring, relationship management, issue escalation, corrective action planning, renewal readiness, and offboarding.
• Knowledge of contract management, procurement coordination, service level agreements, key performance indicators, invoice review, vendor accountability, risk management, compliance, and continuous improvement practices.
• Skill in leading enterprise service delivery activities across internal teams, business stakeholders, and external services vendors.
• Skill in managing vendor relationships, setting expectations, facilitating performance discussions, resolving service issues, tracking deliverables, and promoting vendor accountability.
• Skill in analyzing service performance, SLA/KPI results, vendor trends, operational risks, costs, and…