Sr. Business Value Consultant, Agentic AI

Sr. Business Value Consultant, Agentic AI

Austin, US

As a Business Value Consultant for Agentic AI, you will help strategic customers turn ambitious AI deployments into measurable, defensible business outcomes.

You will connect the value promised during the sales process to the data generated after launch—establishing baselines, defining success metrics, building dashboards and business cases, and creating executive-level narratives that demonstrate whether an agentic deployment delivered on its promises.

This is a hybrid strategy, analytics, and customer-facing role. You will move comfortably between an ROI conversation with a CFO, a value review with a customer success team, and the underlying telemetry, usage, billing, and operational data that make the story credible.

You will help establish a scalable discipline for proving that the value sold is the value realized. Your work will give customers a clear view of progress, equip account teams with evidence-based renewal and expansion narratives, and create repeatable value models for Dialpad's strategic Agentic AI customers.

Skills you'll bring:

• 6+ years of experience in value engineering, management consulting, strategic finance, customer analytics, business operations, business intelligence, or a related customer-facing role in enterprise software, AI, or technology.
• Demonstrated ability to build business cases that withstand scrutiny from CFO-, VP-, and executive-level stakeholders.
• Experience translating ambiguous business goals into measurable outcomes, baselines, targets, and operating plans.
• Experience participating in customer discovery, business-process mapping, or workflow analysis for enterprise customers.
• Experience defining contact-center or operational baselines such as fully loaded cost per contact, average handle time by intent, first-contact resolution, containment, or transfer outcomes.
• Comfort owning the numbers in front of an executive sponsor and explaining both the conclusion and the assumptions behind it.
• Working fluency with product data, usage data, billing or pricing data, and financial or operational modeling.
• Experience using spreadsheets and at least one BI, analytics, or data-querying tool to investigate data and communicate insights.
• Strong written and verbal communication skills, including the ability to make complex analysis clear, concise, and decision-oriented.
• Ability to manage multiple strategic accounts or work streams while maintaining disciplined follow-through on milestones, data quality, and customer commitments.
• Experience collaborating across Customer Success, Professional Services, Sales, Product, Engineering, and Finance.
• A practical, curious, and accountable working style—you know when to challenge an assumption, investigate further, and make a recommendation.

Why Join Dialpad:

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee's impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn't meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.