Lifecycle Advisor - Microsoft

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them.

If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours.

The Lifecycle Advisor serves as a trusted advisor and account manager, providing subject matter expertise in commercial programs, contracts, subscriptions, agreements, and related business processes. This role owns the end-to-end management of the customer contract lifecycle, ensuring accurate, timely, and compliant execution of contractual and financial events while supporting long-term customer retention and satisfaction. The Lifecycle Advisor partners closely with sales, customer success, operations, finance, and partner stakeholders to deliver consistent outcomes, mitigate risk, and optimize customer value throughout the lifecycle of agreements and services.

Success in this role is measured by the ability to protect and grow long-term customer relationships through high-quality contract execution, financial accuracy, proactive lifecycle management, and a seamless customer experience that supports renewal continuity and customer trust.

Serve as the account manager and trusted advisor for contractual, subscription, and commercial matters across assigned customers. Act as the subject matter expert on customer agreements, purchasing programs, subscription models, contract structures, amendments, and renewals. Assist Customer Success Managers with end-to-end management of the customer lifecycle, from onboarding through renewal and expansion opportunities. Project manage customer financial and contractual events, including renewals, anniversaries, consumption reviews, amendments, upgrades, downgrades, and transitions.

Ensure accurate, timely, and compliant execution of contracts, pricing, ordering, invoicing, and entitlement activities. Proactively plan and execute retention and renewal strategies to support long-term customer success and continuity. Partner closely with sales, operations, finance, customer success, and external stakeholders to align execution with customer and business objectives. Provide customers with guidance regarding contractual obligations, entitlements, program requirements, and financial impacts.

Identify and mitigate contractual, financial, operational, and compliance risks throughout the customer lifecycle. Maintain high standards of operational excellence and data accuracy across customer, contract, and lifecycle records. Build strong, long-term customer relationships through transparency, accountability, and consistent service delivery. Support customer growth and satisfaction by ensuring a seamless and well-managed experience throughout the lifecycle of agreements and services. Continuously develop knowledge of industry trends, technologies, services, and commercial programs relevant to customer needs.

• Analytical Thinking:
  Synthesizes complex contractual, financial, and operational data; identifies risks, trends, and opportunities; and translates insights into actionable recommendations for customers and internal stakeholders.
• Consultative Mindset:
  Operates as a…