Content Developer

Job Details

Location: Austin, TX

Job Type: 12-Month W2 Contract

Work Arrangement: Onsite

Pay Rate: $20-$24/hour, depending on experience

Russell Tobin is supporting a leading global technology company in hiring a Content Developer to join its Customer Care organization.

This role is ideal for a detail-oriented content professional who enjoys transforming complex or changing information into clear, accurate, and easy-to-follow procedures and knowledge content.

The Content Developer will create, edit, maintain, and publish internal content used by customer-care teams. The role will also support business updates and cross-functional projects, ensuring that procedures remain accurate, relevant, consistent, and ready when new processes or initiatives launch.

The ideal candidate is highly organized, self-motivated, comfortable working with ambiguity, and able to manage multiple priorities in a fast-paced environment.

• Create, edit, update, and maintain internal procedures, knowledge-base content, and process documentation.
• Review business and process changes to determine which existing content needs to be updated, created, or retired.
• Ensure procedures are accurate, clear, consistent, and easy to understand.
• Review content for adherence to established writing and style guidelines.
• Identify and resolve conflicting, outdated, or duplicate information.
• Partner with subject matter experts, business owners, project teams, and other cross-functional stakeholders to validate content.
• Support projects by assessing the impact of business changes on existing procedures and documentation.
• Track content-related deliverables, milestones, and project progress.
• Partner with learning and training teams to ensure procedures and supporting content are available when needed for training and business launches.
• Manage the end-to-end content lifecycle, including writing, editing, reviewing, and publishing.
• Support multiple projects and business update requests simultaneously while meeting tight deadlines.
• Occasionally develop or update content for internal customer-care tools and resources.
• Work effectively with global and virtual teams across different functions and time zones.
• Navigate ambiguity by proactively identifying the appropriate stakeholders and gathering the information needed to move work forward.
• Handle confidential and business-sensitive information in accordance with company policies.

• Experience creating and maintaining content, knowledge-base articles, procedures, SOPs, or process documentation.
• Excellent written and verbal communication skills with a strong ability to communicate information clearly and without ambiguity.
• Strong attention to detail and commitment to content accuracy.
• Exceptional analytical and problem-solving skills.
• Ability to manage and organize large volumes of information and determine what information is relevant to a project or business request.
• Strong ability to prioritize and manage multiple projects and deadlines simultaneously.
• Comfortable working in a fast-paced, deadline-driven environment.
• Demonstrated ability to work independently and take ownership of deliverables.
• Experience collaborating with cross-functional stakeholders and subject matter experts.
• Ability to adapt to changing processes, technologies, requirements, and business priorities.
• Experience working with global and/or virtual teams.
• Ability to work effectively in situations where requirements or information may be incomplete or changing.

• Experience in knowledge management, technical writing, content operations, corporate communications, or documentation.
• Experience creating or maintaining knowledge-base or internal support content.
• Experience…