Product Manager

Join a mission-driven organization dedicated to transforming the senior care journey. This innovative company is at a pivotal moment, evolving from a traditional referral network to a dynamic, full-service platform that empowers families and improves lives by connecting them with trusted care solutions. This is an exceptional opportunity to make a profound impact, shaping the future of how care agencies operate and thrive.

As a productleader, you will be at the forefront of driving our B2B product strategy, transforming our offerings into an indispensable growth partner forour agency partners. You’ll blend deep customer empathy with a data-driven mindset, translating insights into tangible outcomes that matter, and ultimately contributing to a more seamless and supportive experience for families seeking care for their loved ones.

• Define and validate the agency strategy for the business, ensuring alignment with company growth and mission goals.
• Identify opportunities to differentiate our customer tools, drive customer ROI, and achieve high customer retention and satisfaction.
• Champion innovation by staying ahead of consumer trends, technology, and data insights that shape product direction.
• Translate strategic vision into actionable roadmaps, prioritizing initiatives that deliver meaningful business and customer outcomes.
• Partner closely with engineering, design, and marketing teams to deliver high-quality, data-informed customer experiences at scale.
• Measure success through key performance indicators tied to growth, engagement, conversion, and customer satisfaction.
• Collaborate with senior leadership across the organization to ensure alignment, clarity, and shared ownership of results.
• Act as the voice of the agency across the business, advocating for empathy, insight, and impact in every decision.

We are looking for a strategic leader with a proven record of building and scaling high-impact customer products that drive measurable business results. You are energized by solving challenging problems and thrive in mission-driven environments where your work makes a real difference. You have a demonstrated ability to lead teams, inspire innovation, and deliver tangible growth through bold product vision and flawless execution.

• 10+ years of progressive product management experience, with at least 3+ years in a senior/staff/principal level productrole driving impactful product experiences for customers or partners at scale.
• Proven success defining product vision, strategy, and roadmap for high-growth, digital customer experiences.
• Demonstrated ability to translate customer insight and data into impactful product outcomes that move key business metrics.
• Deep experience leveraging analytics, experimentation, and customer research to guide product decisions and measure impact.
• Strong track record of delivering business results through collaboration, influence, and disciplined execution.
• Exceptional communication and storytelling skills, with the ability to inspire teams and stakeholders around a shared vision.

• Experience in 2-sided marketplaces, health tech, or mission-driven organizations.

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