Account Operations Manager

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you.

Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #Energized By Growth .DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, Clear View, Tokheim, Pro Gauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies.

Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Overall Scope:

Dover Fueling Solutions, one of the world’s leading suppliers of fuel dispensers, payment terminals, forecourt control devices, point-of-sale and other measurement and control solutions to the retail and commercial fueling industry is seeking an Account Manager whose primary role is to manage customer relationships directly with internal departments such as sales, sales-engineering, product management, and service. This role is expected to manage customer expectations, align the organization to customer requirements, and support the commercial organization with appropriate business capabilities.

Responsibilities:

Cross Functional

Collaboration:

• Partner closely with Sales, Sales-Engineering, Product Management, Engineering, Service and other cross functional extended teams coordinating related to specific customer sales opportunities or requirements, implemented to meet commercial goals.
• Ensure that key stakeholders are fully engaged in and aligned with the customer's expectations, progress, and emerging risks.

Project Management & Control:
• Drive accountability throughout the organization in meeting customer expectations.
• Develop and maintain strategic customer plans and status reports, engage cross-functional teams to provide needed analyses, direct customers to the appropriate products and solutions, and escalate issues to leadership.
• Flexible during times of change. Adjust to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Elicit cooperation from a wide variety of sources, across the hierarchy, peers, and other functional teams.
• Identify and quantify commercial risks and initiate risk management plans to address such risks.

Business Acumen:
• Ability to hold others in the organization accountable to customer expectations.
• Understand the business imperative of the projects being led to effectively drive delivery.
• Manage the expectations of all stakeholders through transparent and proactive communications. Develop strategies to ensure that status, accomplishments, issues, and risks are communicated clearly. Facilitate effective and efficient forward-looking team meetings.

Technical Acumen:
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