Development Systems & Engagement Manager - Strategic Partnerships

Life Works
of
Austin, TX is looking for a Development Systems & Engagement Manager to join our Strategic Partnerships team!

The Development Systems & Engagement Manager strengthens Life Works’ Strategic Partnerships team by ensuring the systems, data, and processes that support fundraising and community engagement are accurate, efficient, and reliable. Reporting to the Chief Mission Officer, this role manages Neon CRM, gift processing and reconciliation, reporting and dashboards, and key departmental workflows, and supervises the Volunteer & Events Coordinator. Working closely with Strategic Partnerships and Finance, the Development Systems & Engagement Manager maintains strong data integrity, provides actionable performance insights, improves processes, and supports the effective execution of fundraising, volunteer, and departmental initiatives.

This role requires strong attention to detail, analytical thinking, technical aptitude, people management, and project management skills.

This full time,
exempt position earns a competitive rate ranging from $78,417 - $110,731 annually depending upon experience. Benefits are also included, which consist of 24 PTO days per year (accrued); 11 paid holidays per year; a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!

• Administers and maintains Neon CRM, ensuring accurate, consistent, and reliable donor and gift data.
• Manages CRM upgrades, user permissions, data standards, imports, documentation, and staff training on system features and best practices.
• Retrieves and imports donor and gift data from workplace giving platforms, matching gift programs, and other third-party sources.
• Oversees gift processing and accurate coding of monetary, in‑kind, matching, workplace giving, and special event contributions.
• Coordinates in‑kind gift documentation, acknowledgment, and processing in accordance with internal procedures.
• Generates and distributes timely donor acknowledgments and ensures appropriate documentation and signatures.
• Maintains accurate pledge records and coordinates pledge payment and renewal communications.
• Leads timely reconciliation with Finance and supports monthly and quarterly revenue reporting.
• Develops and maintains dashboards and reports that track fundraising revenue, donor activity, and KPIs.
• Analyzes fundraising data and provides actionable insights to support team planning, performance management, and donor strategy.
• Supports prospect identification and donor strategy through research, reporting, and data analysis.
• Partners with frontline fundraisers to ensure CRM data supports effective donor cultivation, solicitation, and stewardship.
• Supervises the Volunteer & Events Coordinator, providing clear direction, coaching, workload management, and performance support.
• Provides operational oversight for volunteer engagement and special events, ensuring effective systems, coordination, and follow‑through.
• Identifies opportunities to streamline workflows, strengthen internal controls, and improve departmental systems and processes.
• Documents key procedures and workflows to promote consistency, accountability, and effective onboarding.
• Supports Strategic Partnerships projects and cross‑functional initiatives, including team planning, onboarding, and resource coordination.
• Collaborates with Finance and other internal teams to support organizational and departmental priorities.
• Other duties as assigned.

• Bachelor’s degree required
• Minimum of 3 years of data/project management or other relevant experience
• Experience in…