Sales Support Rep Analyst

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date:
Oct 2, 2026

Location:

Austin, TX, US, 78753

Worker Category:
On-site Flex

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

Plans and implements projects that support the sales. Assist sales organization in providing technical and administrative product information. Works with market research representatives and updates automated tracking system such as CRM. Coordinates with Sales Reps to provide documentation and satisfy customer requirements.

Quote Creation

• Systems:
  New Quote and change configuration management
• Initial System CTL and limited CK CTL (PM's to Manage)
• Change CTL for Systems and change CTL for CK's/Upgrade (Limited R) PM's to Manage
• Review all Pending CTL's for Intel Team, Send reminder to approvers

PG System/Upgrades/Software Bookings

• Submit CBC/Review PO/ Attach all required Documents/Route for Approvals
• ISR initiation requests to Service Managers
• Coordinate notifications out to CSBG

Acceptance

• Verify / Manage Acceptance Dates align to criteria outlined in CPA's
• Identify risks/upside to Acct Team, Finance, BDSO. Attend meetings and communicate updates to Finance and BDSO
• Manage follow up inquiries and push notifications
• Submit / Manage RFC's to responsible AE

Customer Communication

• Support weekly calls with Intel CCM and Account team based on Forecast/Order/ Delivery.
• Provide necessary correspondence based on change/new activity request from Intel
• Will distributes order sheets to respective departments.
• Will coordinate with departments on order status, shipping dates, prices, product availability and back orders.

• Bachelor’s Degree or equivalent engineering experience.
• Previous experience preferred with process orders for materials or merchandise from sales staff or direct customer files with sales contracts and other information.
• Any experience maintaining customer files with sales contracts and customer information.
• Ability to give price quotations, completes, order sheets, and checks the price and quantity of each item listed.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an…