Sr. Implementation Manager

At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable.

Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential.

To be the disruptive force that drives meaningful change within pharmacy services.

The Sr. Implementation Project Manager is responsible for oversight of Health Dyne’s client implementations, change management related to such services, and coordination of internal operational functions. Services include a variety of prescription benefit management programs as well as mail order and specialty pharmacy services. The position may require travel from time to time. This position requires great attention to detail, superior communication skills, time management skills, knowledge of pharmacy processes and procedures, and the ability to lead and develop staff.

The goal of each implementation is to meet and exceed client expectations for an incredible service experience with Health Dyne.

• Implementation
  • Responsible for the successful onboarding of large complex clients with unique service requirements. Program Level Project Management leadership
  • Serve as primary Implementation operations contact for strategic partners
  • Support Sales and attend finalist meetings
  • Serve as Project Manager for key strategic clients/partner implementations and strategic initiatives
  • Expert in project management with consideration of Health Dyne’s operational processes and procedures to facilitate successful implementation of Health Dyne’s services
  • Provides Sales and Client Service support which includes direct contact with customers and/or customer representatives
  • Project execution in compliance with contractual requirements
  • Oversees implementations, creates/maintained detailed project plans, facilitates requirements gathering sessions, project status meetings, and reports overall project health throughout the organization
  • Facilitates interdepartmental relations and communication as it specifically relates to managed accounts including Finance, IT, Mail Pharmacy Operations, Specialty Pharmacy Operations, Hub Services, and other departments as needed
  • Facilitate/lead development and documentation of Standard Implementation Procedures
  • Produces objective reporting to the Health Dyne leadership team, regarding critical path items, opportunities, and overall customer standing
  • Can apply communication principles and appropriate positioning of information to deliver to various client types
  • Execute post-implementation improvement initiatives, new process development to mitigate risks for future implementations

• This position requires a college four-year degree or a minimum of 5 years' experience in client services or project management.
• Experience working in Pharmacy Operations/Technology and/or project management work history
• Requires ongoing learning in the pharmacy industry and continuous product knowledge development in the areas of PBM, pharmacy practices, company-specific product offerings, pricing components, and company capabilities and limitations.

• Ability to manage multiple projects to successful and timely conclusion, including measurement of milestones, alerting project participants to outliers and project status updates
• Able to communicate internally and externally with all levels of people in a manner which illustrates superior professionalism. Communications may include speaking in front of groups of people
• Ability to prepare…