Creative Services Project & Production Manager

Creative Services Project & Production Manager

Requisition Number: HQROL
016166

• Full‑Time
• Hybrid

HQ – 4501 Springdale Rd, Austin, TX 78723, USA

The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer. Today, Torchy's Tacos operates across the country, all with the determination to deliver on our “Damn Good” food promise.

The Creative Services Project & Production Manager role oversees the end‑to‑end process of creative production, with a strong focus on print and in‑restaurant materials. This role balances creative problem‑solving with process discipline while managing timelines, resources, field tools, and agency partners to ensure flawless execution from concept through installation.

• You will lead creative services projects from initiation through completion, ensuring alignment with brand standards and business objectives.
• You will build and manage detailed project timelines, budgets, and deliverables across multiple stakeholders.
• You will serve as the central point of contact between internal teams, agencies, and vendors.

• You will oversee print production for all in‑restaurant and marketing materials, ensuring quality, accuracy, and cost‑effectiveness.
• You will manage the production process from design handoff to vendor proofing, printing, shipping, and final installation.
• You will troubleshoot production challenges and recommend innovative, efficient solutions.

• You will partner with creative agencies and print vendors to deliver on‑time, high‑quality outputs.
• You will identify, hire, and manage freelance designers to support specialized design needs or increased project volume.
• You will negotiate costs, manage contracts, and ensure external partners adhere to brand and quality standards.
• You will evaluate partner performance and maintain strong working relationships.

• You will manage the field‑based creative request system, including project intake, routing requests to the appropriate designer, and acting as liaison between the designer and requestor to ensure clarity, quality, and timely delivery.
• You will own the creative Ad Builder system used by Field Marketing teams:
  • You will identify and prioritize templates based on business needs.
  • You will oversee template creation in partnership with designers.
  • You will upload and maintain templates in the system and manage overall adoption, usage, and troubleshooting.

• You will work closely with marketing, brand, culinary, and operations teams to ensure creative execution supports business needs.
• You will align stakeholders on project goals, progress, and changes throughout the process.
• You will manage feedback loops and approvals to keep projects moving forward.

• You will perform additional duties as assigned.

• Organization:
  You keep complex projects on track while juggling multiple timelines and priorities.
• Communication:
  You translate between creative, operational, and business teams with clarity and accuracy.
• Problem‑Solving:
  You approach production and process challenges with innovative, efficient solutions.
• Collaboration:
  
  You work effectively across teams, agencies, and vendors to achieve shared goals.
• Attention to Detail:
  You ensure accuracy and quality at every stage of the creative production process.

• 4+ years of project management experience, preferably within creative services, marketing, or print production.
• Strong knowledge of print production processes, materials, and installation.
• Experience managing agencies, vendors, and freelance resources, with proven success in negotiation and partnership.
• Proficiency in project management tools (e.g., Asana, Basecamp, Canva, digital asset libraries like Bynder, , Smartsheet, or similar).

• Experience in restaurant, retail, or consumer‑facing environments.
• Familiarity with environmental graphics, in‑store marketing, or signage production.
• Experience with creative request and template systems (e.g., Lytho, Templafy, Brandfolder, or custom‑built tools).

Equal Opportunity Employer
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