Customer Service Representative

An Amazing Career Opportunity fora Customer Service Representative I!!

Location: Austin, Texas

Job : 43063

The Customer Service Representative I is a vital member of the North American Physical Access Control Solutions division, based in Austin, TX. Reporting to the Team Manager, this role is responsible for delivering outstanding customer support, building and maintaining client relationships, and collaborating efficiently with internal teams to ensure a superior customer experience.

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting‑edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high‑quality solutions.

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

Are you ready to make a difference? Join us and help shape the future of security.

• Serving as the primary point of contact for both internal and external customers, providing prompt and effective support via phone and email.
• Collaborating with Regional Sales, Inside Sales, Order Management, and other departments to resolve customer orders, address concerns, and communicate updates with professionalism and clarity.
• Developing a comprehensive understanding of HID products and services by actively engaging in ongoing training and professional development.
• Accurately documenting all customer interactions and proactively resolve pre‑booking holds, demonstrating proficiency in relevant systems and processes.

• Minimum of two years’ experience in customer service required.
• High school diploma required; associate or bachelor’s degree in business, technology, or a related field strongly preferred.
• Fluency in English with excellent verbal and written communication skills.
• Strong initiative, sound judgment, and the ability to multitask with efficiency and attention to detail.
• Proficiency with Microsoft Office Suite; experience with Salesforce and Oracle is preferred.
• Demonstrated commitment to professional business etiquette and high standards of customer service.

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work‑life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part‑time job seekers.
• Integrity: You are results‑orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race,…