Automotive Warranty Claims Adjuster

Job Title

Automotive Warranty Claims Adjuster

iA Financial Services Inc.

Build the future with us. Are you driven by customer service excellence and eager to contribute to a company that helps its clients feel confident and secure about their future? As an Automotive Warranty Claims Adjuster, you will play a key role in supporting customers, repair facilities, and dealers by initiating claims, resolving inquiries, and ensuring smooth processes that uphold our standards of trust and reliability.

• Answer inbound calls from customers, repair facilities, and dealers.
• Initiate automotive claims, gather pertinent information, and document details in the Toro database.
• Research contracts to verify coverage and claim eligibility.
• Validate parts and labor estimates using Alldata or Mitchell Pro Demand.
• Review claim totals, apply applicable benefits (rental, towing), and confirm payment methods.
• Explain repair procedures and contract terms clearly to customers.
• Provide claim summaries and notes to Team Leads and Supervisors for review.
• Process vehicle information, physical mail, and administrative tasks related to claims.
• Perform callbacks to repair facilities and customers as directed.

• Known for strong customer service and communication skills.
• Accurate and fast data entry (30 wpm with high accuracy).
• Solid critical thinking and organizational skills.
• Adaptable and collaborative in a fast‑paced environment.
• At least 2 years of experience in automotive repair/claims or call center customer service.
• High School Diploma or equivalent (ASE certification preferred).
• Fluency in Spanish a strong asset.

• Work environment with learning and development focus.
• Healthy, safe, fair, and inclusive workplace.
• Hybrid work model with flexible options and inspiring work spaces.
• Competitive benefits:
  Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO, employee and family assistance program, performance bonus, and more.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing

Our differences make us unique and stronger. We are committed to supporting and celebrating diversity, building a team that reflects the communities we serve.

Applicants must be authorized to work for any employer in the U.S. We do not support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.