Community Manager
Listed on 2026-02-16
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Customer Service/HelpDesk
Customer Service Rep, Event Manager / Planner
Overview
Job Title: Community Manager
Job Type: Full-time
Location: Remote
About Us:
micro1istheend-to-endhumandatainfrastructurebehind
AGI.OurAIrecruitermodelisusedbyfrontier
AIlabsand Fortune
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Job Summary:
Joinourteamasa Community Manager ,whereyou’llserveasthefrontlineambassadorforvibrantsocialcommunities.
Yourprimaryfocuswillbeprovidingoutstandingcustomersupport,moderatingonlinespaces,andhandlingadministrativetaskswithprecisionandempathy.
Thisisanexcitingopportunityforapassionatecommunicatortofosterengagementandensureapositiveenvironmentacrossdigitalplatforms.
- Respond promptly and thoughtfully to customer support emails, addressing questions and resolving issues.
- Moderate and nurture online social media communities, encouraging positive interactions.
- Identify and deescalate conflicts, fostering a respectful and welcoming atmosphere.
- Execute a range of admin duties to keep community operations running smoothly.
- Monitor and report on community trends, feedback, and engagement metrics.
- Collaborate with internal teams to relay customer insights and suggest improvements.
- Assist in developing and enforcing community guidelines and best practices.
Skills and Qualifications
- Exceptional written and verbal communication skills, demonstrating empathy and clarity.
- Proven experience in customer support or community management roles.
- Strong conflict resolution abilities and a calm, diplomatic demeanor.
- Keen attention to detail and organizational skills for handling admin tasks.
- Comfortable working independently in a remote setting.
- Proficient with social media platforms and community moderation tools.
- Ability to multitask and prioritize in a fast-paced environment.
- Experience moderating large or fast-growing online communities.
- Familiarity with CRM or customer support ticketing systems.
- Background in communications, marketing, or related fields.
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