Customer Experience Specialist

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This is an exciting opportunity available for a motivated team player to help drive the customer success of our health & wellness consumer products. Be a part of a growing company that is well-targeted to a values-driven community and based on integrity and product value.

Enviromedica is a fast-growing natural products innovator, manufacturer and distributor located in North Austin, Texas. We have built out a beautiful facility which includes plenty of natural light and an open modern design.



Position Overview

A Customer Care Associate, or CCA, will act as a liaison, provide product/services information and resolve any emerging problems that our customer might face, with accuracy and efficiency.

The best CCAs are genuinely excited to help customers, they're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.

The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements



Job Duties & Responsibilities

• Receive inbound customer calls; manage and respond to inbound customer support cases as well as customer email inquiries
• Accurately enter customer sales orders, returns, and related transactional information
• Provide professional and clearly communicated answers to customer requests
• Create and maintain customer accounts in our software database
• Assist customers with basic product questions and selection
• Assist customers with orders, fulfillment, shipping, and delivery issues
• Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution
• Perform administrative duties, reports and special projects associated with customer support
• Work with the Sales team to stay updated on product knowledge and be informed of any changes in company policies

• 2+ years of customer service experience minimum
• Proven customer support experience or experience as a client service representative
• Excellent verbal and written communication skills
• Utilize technology to assist with inbound calls and communication requirements
• Familiarity with CRM software systems and practices
• Ability to adapt/respond to various customer personas
• Goal oriented and strives to learn and grown on a daily basis
• Ability to multi-task, prioritize, and manage time effectively

• Interest in, or experience with, lifestyles of health and sustainability

• High School degree

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Customer Service
• Industries
  
  IT Services and IT Consulting

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