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Emergency Crisis Mgmt/ Disaster Relief

CX Program Leader & Customer Insights

Job in Austin, Travis County, Texas, 78716, USA
Listing for: National Forum for Black Public Administrators (NFBPA)
Full Time position
Listed on 2026-02-09
Job specializations:
  • Customer Service/HelpDesk
    Emergency Crisis Mgmt/ Disaster Relief
  • Management
    Emergency Crisis Mgmt/ Disaster Relief
Job Description & How to Apply Below
A public service organization is seeking an Assistant Director for Customer Experience in Austin. The role involves overseeing critical customer service areas, including emergency dispatch services and advanced metering programs. Candidates should have a Bachelor's degree and six years of management experience, ideally in a water utility context. Strong communication skills and the ability to handle multiple projects are essential.

This position offers the opportunity to enhance city services and engage with the community.
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