Call Center Representative

Job Title:

Call Center Representative

Location:

Round Rock, TX

We are seeking a motivated Call Center Representative to support service operations by opening, dispatching, and maintaining work orders. This role requires strong communication skills, attention to detail, and the ability to work in a fast‑paced environment.

Key Responsibilities

+ Enter, dispatch, and track work orders

+ Confirm receipt and scheduling with subcontractors

+ Maintain accurate notes on all communications

+ Answer incoming calls and provide support

+ Close service calls upon completion

+ Update customer web portals

+ Manage dashboards and meet SLA requirements

+ Support purchasing, AP, and AR as needed

+ Perform other duties as assigned

Required Qualifications

+ High School Diploma or GED

+ Minimum one year of experience

+ Valid driver's license

+ Ability to pass background and drug screening

+ Experience in lighting, electrical, or construction is a plus

Skills & Attributes

+ Strong customer service and communication abilities

+ Able to work under tight deadlines

+ Organized, adaptable, and detail-oriented

+ Positive, professional attitude

Technical Skills

+ Proficient with Google Gmail/Apps/Earth

+ Strong Microsoft Excel skills

+

Experience with PDF tools (Adobe, Bluebeam)

+ Familiar with financial software and cloud-based tracking platforms

Job Type & Location

This is a Contract to Hire position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Austin,TX.

Final date to receive applications

This position is anticipated to close on Feb 20, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.