Senior Customer Success Manager

Senior Customer Success Manager page is loaded## Senior Customer Success Manager locations:
Austin, TX:
Lincoln, Nebraska:
Des Moines, Iowa:
Charlotte, North Carolina:
Cary, North Carolina time type:
Full time posted on:
Posted Todayjob requisition :
REQ-12238#
** As passionate about our people as we are about our mission.
** Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun.

We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
** SUMMARY
* * Q2 is seeking a Senior Customer Success Manager to build and maintain relationships with new and existing clients focused on Q2's Precision Lender platform and solutions. Travel Expectations 40%
** RESPONSIBILITIES
* ** Build and maintain respectful and collaborative relationships with new and existing clients
* Participate in the implementations process for new clients as assigned, not as the primary liaison, but to begin building rapport with the client and learn their specific needs
* Meet with assigned clients at least monthly by phone and in person as needed (a minimum of once per year) to review their online banking statistics, goals and future plans along with any specific issues they are having
* Analyze customer problems, needs and requirements, and then position Q2 products and services to resolve/meet them
* Ensure that customer’s issues are dealt with efficiently by the other areas of Q2, as needed and inform Management of significant issues
* Provide contract renewal management for assigned accounts
* Coordinate, as needed, with vendor partners to address client requests
* Identify opportunities and cross-sell additional features of Q2 to existing clients
* Participate in cross-sell campaigns as identified by the Director of Customer Success
* Represent Q2 at customer events and Client User group sessions, as needed or assigned
* Provide input to Product Management on enhancements and new releases, including support of commercialization projects as needed
* Provide demo and training support and/or scheduling for existing clients as needed
* Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
** EXPERIENCE AND KNOWLEDGE
*** Minimum of 12 years of Business to Business or Business to Consumer relationship management experiences with a Bachelors degree
* Minimum 6 years direct experience managing strategic accounts preferred
* Banking or Banking software experience required
* Proven executive relationship building skills and experience maneuvering within C-level structure of a large account
* Articulate, thorough, and process-minded individual
* Travel will be required
* This position requires fluent written and oral communication in English.
** Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
*** Health & Wellness
*** Hybrid Work Opportunities
* Flexible Time Off
* Career Development & Mentoring Programs
* Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
* Community Volunteering & Company Philanthropy Programs
* Employee Peer Recognition Programs – “You Earned it”Click  to find out more about the benefits we offer.
** Our Culture & Commitment:
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