Front Desk Staff

Overview

Invited, established in 1957, is a hospitality and service company focused on building relationships and enriching the lives of members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs offering first-class amenities.

Join an incredible and inclusive team at Invited!

The Front Desk Staff is responsible for providing exceptional customer service and supporting front desk operations. This includes handling inquiries, checking in/out members and guests, and completing administrative tasks. The Front Desk Staff is dedicated to offering a warm welcome and a fond farewell to all members and guests, ensuring a positive and professional experience.

• Reports to the Front Desk Supervisor or other position(s) depending on the structure of the club

• Greet members and guests with a warm, professional demeanor upon arrival and departure.
• Handle inquiries and provide information about club amenities, services, and events.
• Assist with special requests, ensuring a positive experience for all members and guests.
• Manage the check-in and check-out process for members and guests efficiently.
• Verify membership status, collect fees, and issue access cards or keys as needed.
• Maintain accurate records of member and guest visits.
• Monitor and ensure that the front desk area and lobby are clean, organized, and well-maintained.
• Report any maintenance or safety issues to the appropriate personnel.
• Ensure that all club policies and procedures are followed by members and guests.
• Answer and direct phone calls, emails, and other communications to the appropriate departments.
• Schedule and confirm appointments or reservations for club facilities and services.
• Process payments and handle cash or credit transactions accurately.

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.

• High school diploma or equivalent.

• Previous experience in customer service or front desk role in a golf and country club or fitness center setting.
• Strong interpersonal and communication skills, with a friendly and professional demeanor.
• Ability to handle multiple tasks and work effectively in a fast-paced environment.
• Proficiency in using office equipment, such as computers, telephones, and reservation systems.
• Basic knowledge of club operations and amenities is a plus.

• General Activity:
  Frequent sitting, standing, walking, and driving
• Environmental Exposure:
  Occasional exposure to temperature changes, dust, fumes, or gases
• Physical Actions:
  Squatting, kneeling, reaching, grasping, twisting, and bending
• Lifting:
  Ability to lift, carry, push, or pull up to 100 lbs. on occasion
• Sensory Requirements:
  Talking, hearing, and seeing

• Computer
• Office Supplies

• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed to meet position deadlines.
• Availability to work on weekends and/or holidays as required.

Invited offers a Total Rewards package. Base pay is determined by skills, experience, education, location, and hours worked for non-exempt roles. Full-time roles have access to a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs

For full details, visit  For more information about Club Life, the Employee Experience, Company Benefits, and Our Culture, see the Invited Jobs website. Follow us on Linked In, Instagram, Twitter, and Facebook.

EEO Statement Invited is an Equal Employment Opportunity Employer.

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.