Entry Level Customer Service Assistant

About the Role

Modalways is seeking a dependable and customer-focused Entry‑Level Customer Service Assistant to support client service operations. This role assists with handling inquiries, maintaining accurate records, and coordinating with internal teams to ensure a positive client experience. The ideal candidate is organized, professional, and interested in developing skills within a technology‑focused office environment.

• Assist with responding to inbound client inquiries via phone and email.
• Document client interactions, service requests, and follow‑up actions.
• Coordinate with project and technical teams to relay client concerns.
• Help maintain organized client records and communication logs.
• Support scheduling of meetings and preparation of client updates.
• Follow company service guidelines and confidentiality standards.
• Provide general administrative support to the customer service team.

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Basic computer proficiency (Microsoft Office or Google Workspace).
• Ability to multitask and work in a professional office setting.
• Reliable, detail‑oriented, and team‑oriented work style.

• Health insurance
• Paid time off
• Professional development opportunities
• Career growth within a technology‑focused company

Employment Type: Full‑Time, W‑2 employee.