Customer Service Administrator

This position is ON-SITE in our Austin office.

You’re a proactive problem‑solver who thrives in fast‑paced, dynamic environments. You crave meaningful work that contributes to a larger purpose and take pride in being a dependable go-getter who gets things done. With strong discernment and a knack for balancing details with big‑picture goals, you communicate clearly, prioritize effectively, and adapt quickly to shifting priorities. You’re passionate about delivering exceptional service and enjoy collaborating with teams to achieve shared success.

At DaBella, we hold steadfast to our commitment to leading with purpose, caring deeply for the families and communities we serve, and growing together as a team. As one of the fastest‑growing home remodeling companies in the nation, we’re proud of our culture of leadership and a positive, collaborative work environment where every voice matters. Our values – We Lead, We Care, We Grow – guide everything we do.

Status: Full‑Time

Schedule: 8am‑5pm (Monday through Friday)

Total Comp: $22.00‑$24.00/hour

• Process‑Oriented Execution:
  Accurately process customer reimbursements, legal documentation, and post‑installation follow‑ups.
• Workflow Ownership:
  Manage warranty claims, coordinating between customers, project teams, and manufacturers.
• Documentation & Compliance:
  Submit and track Energy Trust rebate paperwork for qualifying window projects.
• Research & Validation:
  Investigate and compile documentation to support claims, rebates, and compliance requests.
• Inbox Management:
  Maintain and respond to a shared customer service email inbox with professionalism and efficiency.
• Technology Utilization:
  Work daily in Salesforce, Excel, Docu Sign, Microsoft Office, and Adobe Pro to support accurate data management.
• Cross‑Functional Coordination:
  Collaborate with internal departments to ensure process consistency and continuous improvement.

• High school diploma or equivalent (required)
• Strong written and verbal communication skills
• Comfortable handling phone conversations with customers and partners
• Excellent attention to detail; confident with numbers and documentation
• Able to prioritize, multitask, and adapt in a fast‑paced environment
• Analytical mindset with sound judgment and decision‑making skills
• Customer service experience and familiarity with Salesforce or data systems are a plus (training provided)

Employees and their families are eligible to enroll in:

• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Company Sponsored Life Insurance
• Supplemental Life Insurance
• Long‑term and short‑term disability
• Accident protection
• Employee assistance program – access to counseling services and other tools to improve work/family/life balance
• Pet Insurance for your furry family member
• 401k plan
• Additional Insurance Programs including:
  • UHC Rewards
  • Rally Health
  • One Pass Select (gym membership subscription)

• VPTO (Volunteer paid time off) year‑round incentives to give back to your local community
• Personal/Professional Development – we provide books, courses, and opportunities to attend leadership conferences
• Relocation opportunities to other branches across the nation

• 80 hours of Paid Time Off annually with incremental increases
• 6 paid holidays during a calendar year effective day one of employment