Customer Services Consultant

Austin, United States | Posted on 05/08/2024

We are seeking a highly motivated and customer-focused individual to join our client services team as a Client Services Consultant. In this role, you will provide exceptional customer service and support to our clients by answering questions, addressing concerns, guiding them through product setup, and resolving any issues. You will also maintain accurate client information, follow up on requests and tasks, and collaborate with cross‑functional teams to ensure the highest level of service.

You will be the primary point of contact for new customers, answering questions, providing guidance, and troubleshooting any issues that may arise.

• Serve as the primary point of contact for clients, providing superior customer service and responding to inquiries in a timely manner via phone and/or email.
• Develop and implement strategies to increase customer satisfaction.
• Analyze and identify areas for improvement in client services processes.
• Generate reports and provide feedback to management.
• Provide technical assistance and troubleshoot client issues.
• Participate in training and development opportunities to enhance skills and knowledge.
• Assist the sales team with administrative tasks, such as scheduling meetings, creating and updating sales records, and preparing sales presentations and proposals.
• Identify and research potential leads and opportunities, and follow up on leads as needed.
• Perform other duties as assigned.

• 2+ years of experience in a customer service or client‑facing role and/or sales or administrative roles.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and Google Suite.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Demonstrated ability to handle multiple tasks and prioritize effectively.
• Ability to work under tight deadlines and handle pressure well.

• Knowledge of customer‑relations systems (e.g., Salesforce, Zoho, Zendesk, etc.).
• Proficiency with project management tools.
• Knowledge of the security industry and competitive landscape.

Bright Watch is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.