Customer Service Specialist

Our client is seeking a Customer Service Specialist in Austin, TX for a full-time direct hire opportunity. This role is ideal for a service-driven professional who thrives in a fast-paced environment, excels at problem-solving, and enjoys supporting customers throughout their full service lifecycle.

Our client is an innovative organization specializing in circular technology services, asset lifecycle solutions, and customer-centric service delivery. Known for its streamlined processes, strong industry reputation, and collaborative culture, the company is committed to improving how customers manage IT assets throughout their entire lifecycle. They emphasize teamwork, continuous improvement, and a high-performance service model.

As the Customer Service Specialist, you will play a critical role in providing professional, timely, and high-quality customer support across the full service lifecycle. This position ensures excellent customer experiences by guiding clients through service requests, inquiries, complaints, and lifecycle management processes using structured tools and customer care models.

You will serve as a designated specialist for specific areas of circular technology services—helping to shape processes, refine documentation, and provide training to colleagues and customers. The Customer Service Specialist collaborates closely with internal teams such as finance, funding, product management, logistics, and operations to support complex customer needs and improve overall service delivery.

• Onboard customers and set up lifecycle services, including contract management and credit limits
• Manage inbound customer service requests via phone, email, portal, and additional channels
• Support customers across all phases of the lifecycle for circular technology services
• Document processes, create instructions, and train internal teams in specialized areas
• Handle complex and escalated customer cases
• Guide customers and internal stakeholders using subject matter expertise
• Manage service updates, changes, and additions, including end-of-term actions
• Collaborate cross-functionally to ensure accurate and efficient service delivery
• Provide qualified leads to sales teams
• Participate in development projects and contribute to the enhancement of services and processes
• Actively suggest improvements and support service innovation efforts

• Bachelor’s degree in Business Administration or equivalent
• 3–4 years of Customer Service experience
• Experience prioritizing multiple tasks in a fast-paced environment
• Strong documentation, instruction, and training skills
• Proficiency with Word, Excel, and general business applications
• Ability to work independently and collaboratively
• Adaptable, solution-minded, and motivated with a positive attitude
• Experience with Tier 1 and Tier 2 service support is a plus
• Strong process understanding and ability to support service deployment and improvements

• Generous paid time off and holiday schedule
• Inclusive, collaborative, and supportive work environment
• Career growth within expanding circular technology services
• Opportunity to work closely with cross-functional teams and influence service development
• Professional culture that values training, innovation, and continuous improvement
• Stable direct-hire role with long-term growth potential