Member Support Agent -Bilingual Rep

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Planet Fitness Member Support Agent (Bilingual Rep)

Planet Fitness Member Support Center (Contact Center)

$15.00 per hour

78758;
Braker and Metric

Sunday - Thursday 12pm - 9pm CT

* This is an in-office position, not a remote position *

Applicants selected for this position must be able to attend our 2-week paid training class from 9am-6pm CT Monday through Friday beginning March 9th.

After completing a two-week paid training, you’ll begin handling inbound phone calls, answering questions/concerns from current and future members as well as club staff regarding the Planet Fitness brand while delivering +1 customer service. In addition, you’ll help maintain department inboxes and monitor call volume as needed.

Previous call center or customer service experience required, bilingual is a plus! Must have high school diploma and be at least 18 years old.

• Flexible Scheduling
• Free Planet Fitness Black Card membership
• On-site gym with massage chairs
• Health/Dental/Vision benefits for Full Time employees
• PTO plan for Full Time employees
• up to 40 hours of Personal Time for full and part time employees

This is a nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week.

Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.