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Customer Service Rep Bilingual Customer Success Mgr./ CSM

Lead Residential Retention & Solutions Specialist

Job in Austin, Travis County, Texas, 78716, USA
Listing for: Sales and Marketing
Full Time position
Listed on 2026-03-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading telecommunications provider is seeking a Lead Residential Retention Representative in Austin, Texas. This role involves handling escalated customer interactions to resolve issues and promote services such as television and internet. Ideal candidates will have over two years of experience in customer service or contact center roles, excellent communication skills, and the ability to prioritize tasks effectively. The position requires flexibility, including evenings and weekends, to meet customer needs and enhance satisfaction.
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