Investor Relations Manager - CRE

• $90k-$100k Base / OTE $110k-$120k + Equity

• Remote, U.S. based preferred
• Austin, TX is a plus

Tract

IQ exists because making seven-figure real estate decisions off incomplete or stale data is unacceptable.

We built the platform we wished existed when we were underwriting and operating self storage assets ourselves. What started as an internal need has grown into the go-to market intelligence platform for self storage, tracking over 70,000 facilities and delivering verified owner data, rental comps, and demand insights in one place.

We care deeply about accuracy, trust, and speed. Much of what makes Tract

IQ great is unglamorous work done thoughtfully and consistently, day in and day out. Our customers make high-stakes decisions using Tract

IQ, and we never take that trust lightly. We sell honestly, we are transparent about what the product can and cannot do, and we protect our customers’ confidence in their decisions and in the industry.

If you enjoy building something that meaningfully changes an industry and care about doing it the right way, you will feel at home here.

We are hiring a Investor Relations Manager to own and scale the post-sale customer experience and success motion at Tract

IQ.

This role is responsible for ensuring customers successfully adopt Tract

IQ, realize ongoing value, and confidently use the platform to support real-world investment and operating decisions. You will manage a portfolio of high value customers from onboarding through renewal and expansion, acting as a trusted partner and product expert.

This is a high-ownership role with real influence. You’ll work closely with Sales, Product, and Leadership to ensure customer insights directly shape how Tract

IQ evolves as the voice of the customer for your portfolio.

We believe great customer success is proactive, outcomes-driven, and rooted in genuine curiosity about how customers do their work and how to support their goals. We strive to have the best customer experience in the industry; and adopt a “make it fast, make it good, and make it easy” culture when interfacing with our network at all levels. Customer experience is the journey, customer success is the destination.

• Own customer onboarding from handoff through time-to-value
• Lead structured onboarding sessions tied to prospecting, underwriting, acquisition, and operating workflows
• Ensure customers understand not just how to use Tract
  
  IQ, but where it fits into their decision-making process
• Proactively identify adoption gaps and drive usage through targeted enablement

• Manage a book of business across self storage owners, operators, brokers, and investors
• Act as the primary point of contact for strategic questions, usage guidance, and value realization
• Conduct high value meetings, renewal conversations, and expansion alignment
• Monitor account health and own churn risk
• Solve customer support inquiries, help troubleshoot, and escalate to engineering or leadership when needed
• Own renewals and upsells for your portfolio with a focus on retention and long-term value
• Identify and support expansion opportunities
• Confidently handle renewal conversations grounded in business outcomes, value, and ROI; not features

• Own the complete customer feedback loop and translate it into actionable insights for Product and Leadership
• Advocate for customer needs while maintaining clarity on product capabilities and roadmap
• Support case studies, testimonials, and reference customers as the business scales

• Maintain clean Hub Spot hygiene with notes, tasks, and customer data
• Help refine customer success processes, playbooks, and engagement models
• Collaborate closely with Sales on handoffs and account strategy
• Partner with Product to improve onboarding, usability, and customer outcomes

Speed, clarity, and follow-through matter. Customers trust Tract

IQ with critical decisions - and we take that responsibility seriously.

• 3-5+ years of experience in Customer Success, Account Management, Commercial Real Estate, or a…