Customer Service Representative

Customer Service New Associate, L13

Location:

Austin, TX

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation‑led company with 738,000 people serving clients in more than 120 countries.

• Provide unbiased assistance to Medicaid Providers and/or Clients with questions regarding eligibility, medical claims status, and other program questions.
• Assist with problem resolution as needed.
• Respond to phone inquiries in a prompt, courteous and concise manner.
• Document all encounters in clear and concise online logs.
• Transfer callers to other Call Center units as needed.
• Meet individual performance standards.
• Perform other duties as may be assigned by management.
• Attain and maintain strict required attendance and performance metrics.

• Minimum of 6 months of customer service experience.

• Six months’ Medicaid experience.
• Microsoft Office experience.
• Effective at multi‑tasking.

• Eagerness to contribute in a team‑oriented environment.
• Ability to work creatively and analytically in a problem‑solving environment.
• Desire to work in an information systems environment.
• Good communication (written and oral) and interpersonal skills.

Compensation varies depending on location, role, skill set, and experience. Salary ranges by state:

• California: $20.58 – $34.38
• Colorado: $20.58 – $29.71
• Illinois: $19.04 – $29.71
• Maryland: $20.58 – $29.71
• Massachusetts: $20.58 – $31.63
• New Jersey: $21.88 – $34.38
• New York: $19.04 – $34.38
• Washington: $21.88 – $31.63
• Others (Cleveland, District of Columbia, Minnesota) follow a similar range.

Accenture offers a competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll‑free at 1 (877) 889‑9009 or send us an email or speak with your recruiter.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement. Accenture is an EEO and affirmative action employer of veterans/individuals with disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women.

Applicants for employment in the U.S. must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Further, at Accenture a criminal…