Make It Center Assistant

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Austin Community College is a public two‑year institution that serves a multicultural population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

• Values intellectual curiosity and innovative teaching
• Is attracted by the college's mission to promote equitable access to educational opportunities
• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
• Focused on student academic achievement and postgraduate outcomes
• Welcomes difference and models respectful interaction with others
• Engages with the community both within and outside of ACC

Make It Center Assistant I (Hourly)

To support the planning and implementation of operations, programs and events, technologies, and experiences within the Make It Center (MIC). The person in this position will serve in a role that best fits their strengths in one of the following engagement areas (see below for area‑specific descriptions, duties, and tasks):

• Operations & Guest Experience
• Programming & Events

• Assist staff and guests of the MIC in navigating experiences, using equipment, and connecting to resources.
• Provide support and front‑line customer service for visitors to the MIC and community or college events designed to promote the MIC.
• Participate in special projects, programs, events, and tours as needed.
• Test, support, and provide feedback about user experience related to supplies, technology and equipment, and products in the MIC.
• Answers inquiries, provides information, and resolves or communicates problems or concerns related to programs and events, guest experience, space use, services, and equipment within the MIC.
• Uphold college policies and procedures related to MIC operation, programs, and service delivery.
• Serves as an Ambassador of the MIC to promote the MIC to students, faculty, staff, and external community members.

The person in this role will deliver front‑line customer service and support to facilitate an engaging experience for all guests. They will also assist with space set‑up and event support, provide tours, check‑in and guide guests, engage guests with exhibits in the MIC, and ensure that the service, functions, and operations support the Make It Center’s vision, mission, and goals. Area‑specific duties and responsibilities include:

• Supports the daily operations of the Make It Center (MIC), including opening and closing the space, ensuring that operational and customer service standards are met and exceeded. This includes serving guests, maintaining and supporting the use of equipment, setting up spaces for various events and programs, and facilitating a welcoming and engaging guest experience.
• Maintains facilities to ensure a clean and safe environment for all guests.
• Performs clerical and data entry support for reporting and planning purposes, such as utilization reports, guest satisfaction, equipment condition, and staffing coverage needs.
• Maintains inventory of MIC equipment, displays, and demonstrations.

The…