Sales Support Representative

The Sales Support Representative will assist the Inside Sales team in processing customer orders.

• None

• Fulfill new sales leads and provide data and reports to help the sales team.
• Work directly with Inside Sales Representatives to support their day-to-day duties and operations.
• Ensure customer orders are placed and fulfilled.
• Track sales leads and qualify the opportunity for the Inside Sales Representative.
• Communicate with customers in a timely fashion with a 4-hour SLA on initial response.
• Assist in partner relationships as needed.
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicates and works with other GTS departments such as AR, AP and services to ensure customers issues are resolved and all parties are aware of the action items needed to resolve.
• Performs other related duties as assigned.

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Attention to detail and math for pricing accuracy.

• High school diploma or equivalent.
• Customer service experience required.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.

GTS Technology Solutions is Employee-owned (ESOP), established in 1984 and headquartered in Austin, Texas. We provide customized IT solutions with honesty, integrity, and pride, focusing on state and local government agencies, education institutions, including K-12 and higher ed, healthcare entities and private businesses. Our mission is to exceed the expectations of our employees, customers, and partners by delivering the highest level of customer satisfaction.

• Collaborative Culture: At GTS, we believe in fostering a collaborative and inclusive work environment. Our Employee Experience Committee ensures every new hire feels welcomed and supported from day one.
• Empowerment and Growth: We empower our employees through ownership and continuous development. With our Employee Stock Ownership Plan (ESOP), you have a stake in the company's success.
• Core Values: Our values include honesty, integrity & pride in customer satisfaction, employee empowerment, and community engagement. We live by our motto, "Give Through Service," every day.

• Competitive salary and benefits package
• Unlimited flexible time off (FTO)
• Opportunities for professional development and career advancement
• A supportive and inclusive work environment
• The chance to make a meaningful impact on our company's growth and success
• Impactful work – Support major Public Sector and Healthcare projects
• Innovative Culture – Use the latest tools in recruiting and automation

GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.