Business Support Verifier

About UsU.S. Money Reserve is one of the largest precious metal companies in the nation, with offices in Scottsdale, Arizona; and Sugar Land and Austin, Texas. Our priorities are great customer service and educating clients on diversifying their portfolios with precious metals.

About Position

A significant component of the delivery of our experience is the service that is provided by our administrative support professionals. We are looking for someone who is motivated, qualified, and equipped to keep up with the sales pace. Business Support is the department that supports the sales effort by confirming orders with customers, assisting them in obtaining educational materials, processing orders and following up with sales agents and clients, including a high volume of emails and phone calls throughout the day.

This group's mission is to provide world-class service to our existing client base through excellent customer service. The goal is to establish a value-added relationship with our current clients. You will be provided with tools and programs to provide excellent customer service, knowledge and communication between our clients and their Account Executive.

Business Support is involved in all steps of the ordering process, from Verifying all orders submitted through the company, through the delivery of all packages. This job is ideal for someone who is: dependable, adheres to the work schedule provided, adaptable/flexible, career focused, functions well in a team environment and is extremely detail oriented.

We provide on-the-job training in our systems and how to quickly and efficiently locate the information needed for customer inquiries. This job will require you to have a clear, excellent speaking voice and phone etiquette with the ability to focus and multi-task with competing distractions in a fast-paced environment. Candidates will have a great working relationship with others on the Business Support team in all offices.

We are looking for professionals experienced in over-the-phone customer service, who work well in a team environment with the ability to answer and manage incoming calls and emails quickly, politely, empathetically and with a professional voice and manner.

We are a culture of high performers with the utmost commitment to integrity. Our team environment is full of initiative-taking and supportive colleagues, and we can’t wait for you to be a part of it.

Hiring for the Following

Schedule:

4 10-hour days:

Wednesday - Friday, 8:30 am-7:30 pm CT, and Saturday, 7:30 am-5:30pm CT.On Saturdays, you will be required to work through lunch, with food provided by the company

Daily overtime required when dictated by workload.

Hours are subject to change with prior notice.

Skills Ability to handle multiple tasks and operate in tight deadlines

Exceptional computer skills including ease of toggling between multiple systems to complete tasks in a timely manner

Ability to focus and multi-task with competing distractions in a fast-paced environment

Excellent reading and interpretation skills

Adhere to work schedule provided

Excellent voice and phone etiquette

Strong attention to detail while maintaining focus on overall quality and accuracy

Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner

Answer and manage incoming calls and emails

Responsibilities

Speaking directly with customers to confirm accuracy and completeness of all orders, following our Verification scripts verbatim.

Confirming customers’ understanding of our company policies and recommendations.

Supporting all locations in Arizona and Texas.

Following up with the customer and Account Executive as needed throughout the ordering process.

Following and adhering to all policies and procedures.

Logging into phone system, ready to go at the start of shift.

Documenting customer interaction and making notations to customer records within the appropriate system.

Ensuring all tasks are completed before leaving for the day. Business Support maintains a flexible end time as our day is done only once all our tasks are completed for the day, the board is clear, and all Sales…