Customer Success Manager

Requirements

• The ideal candidate brings strong relationship management skills, operational thinking, and a deep understanding of freight workflows, challenges, and customer needs
• 4–7+ years of experience in Customer Success, Account Management, Operations, Logistics, or related customer‑facing roles
• Experience working within freight, transportation, logistics, trucking, or supply chain industries strongly preferred
• Strong relationship‑building and communication skills with the ability to influence across teams and customer stakeholders
• Proven ability to manage complex customer relationships and drive measurable customer outcomes
• Strategic and operational mindset with comfort navigating ambiguity and building processes from the ground up
• Data‑driven approach to customer management and problem solving
• Excited to help build and scale a new business vertical in a fast‑growing environment
• Passion for customer experience, operational excellence, and continuous improvement

• As a Customer Success Manager, you will help build and scale the experience for our freight customers from the ground up
• This is a highly strategic and customer‑facing role for someone who understands the freight industry, thrives in fast‑paced environments, and is passionate about creating exceptional customer experiences
• You’ll serve as a trusted partner to freight customers while helping shape the processes, playbooks, and operational foundations that will support long‑term growth in this new vertical
• Own relationships with freight customers, acting as a trusted advisor throughout the customer lifecycle
• Drive customer onboarding, engagement, adoption, and retention within the freight vertical
• Partner closely with Sales, Product, Operations, and Support teams to deliver a seamless customer experience
• Identify customer pain points, operational gaps, and growth opportunities, translating insights into scalable solutions
• Develop and refine onboarding processes, success playbooks, and customer engagement strategies as the vertical grows
• Monitor customer health, usage, and retention metrics to proactively drive outcomes and reduce churn
• Advocate for freight customers internally and help influence product and operational improvements
• Help establish scalable systems and processes that support long‑term growth across the freight business