Dispatcher, Customer Service​/HelpDesk

Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!

Job Posting End Date: 6/8/2026

Applicants must be authorized to work in the United States. ONE Gas does not provide immigration-related sponsorship for this role. This includes direct company sponsorship, entry of ONE Gas as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

What You Will Do:

Performs intermediate level of work related to dispatching.

Communicate through various media channels including: phone, email, and electronic messaging to communicate to internal and external customers.

Prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and manpower; manage work schedule to ensure appropriate resources are available.

Utilize multiple technology platforms including:
Customer Information System (Banner), Dispatch Software (Pragma

CAD), SharePoint, Maximo, Everbridge, Microsoft Teams, and other applicable systems to complete daily tasks.

Assist customers and employees in person and via telephone regarding account information and/or service order requests including but not limited to:

* Account inquiries

* City Inspections

* Emergency line locates

* Service requests

* Emergency situations

* Reschedule uncompleted orders

* Answer customer direct line inquiries for CNG

* Answer field management inquiries

Process and/or prepare reports and records including but not limited to:

* Emergency reports

* Incident reports

* Time sheets

Regular and reliable attendance is required in performance of job.

Employee may be required to perform additional duties as assigned.

What You Will Need:

Ability to work evenings and weekends, as well as flexibility in a rotating schedule.

Knowledge of scheduling principles and practices.

Demonstrated ability to communicate and/or exchange information or instructions.

Experience in use and function of office equipment including computers and applicable software.

Knowledge of the application of basic arithmetic: addition, subtraction, multiplication, and division. Application of decimals and percentages. (Tested)

Knowledge of customer accounting and information center policies and procedures.

Experience and training related to:

* Dispatching policies and procedures

* Operating communication devices

* Emergency notification procedures

* Electronic work management tools

* Experience reading and interpreting maps and customer account information.

* Demonstrated ability to read and write fluently in English.

* Minimum Applicable driver's license

* Stationary for extended periods.

* Mobility to travel in and around office facilities.

* React immediately to emergency situations to prevent injury to self and others.

* Able to operate tools and equipment required.

* Communicate and/or exchange verbal and written information and instructions.

* Visual abilities sufficient to perform job duties.

Diversity at ONE Gas

Inclusion & Diversity is a core value at ONE Gas. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

* Medical/Dental/Vision packages that fit your family's needs.

* Paid Time Off

* 401(K) plan that is 100% matched up to 6%.

* Profit Sharing contributions may also be made under the 401(k) Plan

* Paid Parental Leave

* Basic and Optional Employee Term Life Insurance

* Education Assistance and Tuition Reimbursement