Customer Success Manager, Scaled

Territory

Illinois

• Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation

• Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1:many, and targeted high-touch interactions

• Deliver value through data‑driven insights, including customer health scores, usage trends, and adoption metrics to prioritize outreach and reduce churn risk

• Lead key customer initiatives (e.g., back‑to‑school readiness, business reviews) aligned to customer goals and outcomes

• Partner closely with Sales to identify and support expansion opportunities across accounts

• Utilize tools such as Salesforce, Gainsight, and Outreach to manage customer success activities at scale

• Act as the customer advocate by surfacing insights, resolving risks, and collaborating cross‑functionally to improve the customer experience

• 1-3 years of experience in Customer Success, Account Management, Renewals, or Sales

• Experience managing a high‑volume or scaled book of business preferred

• Strong analytical and organizational skills with the ability to manage multiple priorities efficiently

• Excellent communication and relationship‑building skills across a variety of stakeholders

• Demonstrated ability to use data and insights to drive customer outcomes and retention

• Customer‑focused with a strong sense of ownership and accountability

• Data‑driven and solutions‑oriented, with strong problem‑solving skills

• Effective communicator, comfortable engaging with both internal teams and external partners

• Adaptable and able to thrive in a fast‑paced, evolving environment

• Collaborative team player with a continuous improvement mindset

• World Class
  
  Health Benefits:
  
  Medical, Prescription, Dental, Vision, Telehealth

• Health Savings and Flexible Spending Accounts

• 401(k) and Roth 401(k) with company match

• Paid Vacation and Sick Time Off

• 12 Paid Holidays

• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program

• Tuition Reimbursement

• Life & Disability Insurance

• Well‑being and Employee Assistance Programs

$60,000 – $70,000 USD

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition (TATea).

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.