Bilingual English and Spanish Member Loyalty Representative; R14052

Bilingual English and Spanish Member Loyalty Representative (R14052)

Austin, TX

Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.

Working at Oportun means embracing a differentiated experience of being part of a team that fosters a diverse, equitable, and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This culture is directly connected to our performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream.

We celebrate and nurture this culture through our employee resource groups.

Oportun is seeking qualified candidates with customer service, cashier, sales or hospitality experience to work full‑time. As Member Loyalty Representative, you will create a rewarding and unique member service experience at our stores and in the community through personal outreach activities, educating members and communities about our inclusive, affordable financial services.

• Welcome members with a warm greeting and provide quality member service.
• Process all transactions seamlessly while following company policies and protecting members’ information.
• Work as a team or independently, exceeding daily goals in lending and servicing activities.
• Inform and educate potential members about Oportun’s services through outreach more than 50% of time at Oportun locations, partner locations, and community events.
• Build relationships with local businesses and speak with owners about how Oportun’s services can help their customers.
• Conduct outreach at local flea markets, community events, and partner locations to increase awareness, capture leads, and assist with starting applications.
• Engage with people at and around Oportun retail locations, encouraging store visits and assisting with applications.
• Support community outreach and marketing events by passing out flyers and educating the local community.
• Use iPads or assist potential members with scanning QR codes during outreach efforts to start new applications.
• Perform light housekeeping to keep the work area and store location inviting and presentable.
• Use a computer intermittently (≈3–6 hrs per day) for administrative tasks and servicing members.
• Stand while assisting members; sit during non‑member‑facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Travel between designated work locations within a reasonable commuting distance.
• Serve as a role model for Oportun’s Core Values:
  On a Mission, As One, to Make it Better, Now.

• Bilingual in English and Spanish.
• Outgoing, sales‑focused, and enjoy speaking with people.
• Passionate about helping members, including prospective members through outreach and educational activities.
• Available to work weekends and flexible with a rotating schedule based on store needs.
• Reliable attendance to support store operations.
• Willing and able to work outdoors year‑round for outreach activities.
• Ability to lift and/or move objects up to 25 pounds.
• Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
• Ability to organize and file paper documents.

• Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
• Paid Time Off
• 16 paid hours (VTO) for volunteer activities each year
• Employee Assistance Fund (OEAF)
• 401(k) retirement savings
• Travel Assistance
• Paid Training
• Growth opportunities
• Opportunity to positively impact your community

The base hourly rate for this full‑time position is $17.00 - $18.00.

Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and…