Customer Service Representative

Bilingual Customer Service Representative

• Process cancellations for all products with accuracy and efficiency
• Review cancellation requests for missing information, pending claims, and policy status
• Assist with printing and mailing checks to the appropriate recipients
• Respond to lender requests and maintain the Ford website
• Manage work email to ensure timely communication
• Answer high‑volume calls from dealerships and customers regarding cancellations and service issues
• Resolve customer concerns in a timely and professional manner
• Support additional tasks as requested by the supervisor

• Strong attention to detail
• Customer service excellence
• Strong analytical and problem‑solving abilities
• Organizational skills and ability to prioritize
• 2+ years of customer service experience, preferably in insurance, financial services, automotive, or related fields
• Fluent in Spanish, both written and verbal
• Located in Austin, TX and able to come into the office twice per month
• Strong computer and MS Office skills, with the ability to learn new systems quickly
• Knowledge of company products or the ability to learn them quickly
• Ability to perform under pressure and manage multiple tasks
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Positive, learning‑oriented attitude
• Ability to adapt well to procedural and organizational changes

• A work environment where learning and development merge with a collective pursuit of excellence
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative work spaces
• Competitive benefits:
  Flexible Health, Dental, and Vision insurance, 401(k) + company match, PTO plan, employee and family assistance program, ergonomic furniture program, performance bonus, and much more

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.