Part Time Teller - Steck

Job Summary

Under direct supervision a Part‑Teller I must demonstrate behaviors critical to ensuring exceptional member service by processing transactions based on member requests and building member relationships by offering products that would benefit them. A Part‑Time Teller must be active in branch success, including sales success, accountability, detail orientation, stress management, problem solving, good judgment, effective communication, teamwork, and initiative.

• Greet members
• Maintain branch appearance
• Explain basic products and services
• Identify product needs
• Answer member questions
• Resolve member issues

• Conduct system navigation on various computer systems
• Process address, phone number, and email changes
• Process check re‑orders
• Establish direct deposit
• Assist with online and mobile banking

• Perform other duties as assigned
• Adhere to all company policies, procedures and business ethics codes
• Complete required regulatory training as assigned
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti‑Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation

• Process transactions, mail deposits, night drop, and cash advances
• Grant access to safe deposit box
• Scan transit and on‑us checks
• Validate accuracy and process member checks
• Place and communicate check holds
• Print documents, including statements, temporary checks, and direct deposit forms

• Ability to effectively build relationships, establish rapport, and diplomatically communicate information
• Effective active listening skills
• Strong verbal, interpersonal, and written communication skills
• Ability to be adaptable and work in a fast‑paced environment
• Ability to demonstrate good judgment and effective problem solving skills to help identify and resolve member issues
• Strong attention to detail
• Strong organizational and time management skills
• Ability to demonstrate excellent teamwork skills by treating others with respect, courtesy, and displaying a 'what can I do to help?' attitude
• Proficient in Microsoft Office
• Ability to successfully pass pre‑employment background screening, including FBI fingerprint, credit, education, and employment verification

• Demonstrating Member Obsession
• Demonstrating Performance Excellence
• Demonstrating Innovation

• High School Diploma or GED
• Minimum of six (6) months of Teller or cash handling experience
• Minimum of six (6) months of customer service experience
• Bachelor's Degree in Business or Finance‑related field may substitute for experience requirements
• Minimum of six (6) months working in a team environment

• English/Spanish bilingual
• Bachelor's Degree
• Credit Union experience
• General knowledge of applicable financial industry regulations
• Military experience

Monday through Friday from 9 am to 6 pm and Saturday from 9 am to 2 pm. This role will be expected to work 5 hours, 4 days per week from 12 pm - 5 pm or 1 pm - 6 pm (depending on business needs), and every Saturday from 9:30 am - 2:30 pm. Since this shift includes every Saturday, the employee will have one full day off during the week.