Bilingual English and Spanish Member Loyalty Representative; R14052

About Oportun

Oportun (Nasdaq: OPRT) is a mission‑driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream.

We celebrate and nurture our inclusive culture through our employee resource groups.

Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work full‑time. Members are our customers, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience. The role involves listening, helping, and connecting with people at all touchpoints, such as in our stores and through personal outreach activities in the communities around our stores.

As a key member of our team, you will help bring Oportun’s mission to life by educating members and communities about our inclusive, affordable financial services that empower them to build a better future.

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions, following company policies & procedures and protecting members’ information.
• Work as a team or independently, including time alone in the store without supervision or with coworkers, while exceeding daily goals in lending and servicing activities.
• Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50 % of the time at Oportun locations, partner locations, and/or community events. Activities include:
• Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with owners and employees about how Oportun’s services can help their customers.
• Conducting outreach at local flea markets, community events, and LAAS partner locations to increase awareness, capture leads, and assist with starting applications.
• Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
• Supporting community outreach and marketing events by passing out flyers and educating the local community about Oportun and its products and services.
• Using iPads or assisting potential members with scanning QR codes during outreach to start new applications.
• Light housekeeping to keep the work area and store location inviting and presentable, including daily trash collection, sweeping, mopping, and window cleaning as needed.
• Use a computer intermittently (≈ 3‑6 hours per day) for administrative tasks and to service members.
• Stand while assisting members; sitting is allowed during non‑member‑facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Have the ability to travel between designated work locations (including outreach activities) within a reasonable commute distance; travel will be limited to sites considered part of an ordinary commute.
• Be a role model for Oportun’s Core Values:
  On a Mission, As One, to Make it Better, Now.

• Must be bilingual (English/Spanish).
• Must be outgoing, sales‑focused, and enjoy speaking with people.
• Must love helping members, including prospective members through outreach and educational activities.
• Must be available to work weekends and flexible with a rotating two‑week schedule based on store needs.
• Must have regular, reliable, predictable attendance to…