Visitor Services Assistant, Harry Ransom Center

Job Title

Visitor Services Assistant

The Harry Ransom Center, University of Texas at Austin

UT Main Campus

40 hours per week, including weekends and some evenings.

To serve as front desk staff at the Harry Ransom Center, welcoming visitors, accepting donations, selling merchandise in the Ransom Center shop, and providing exceptional customer service while enforcing museum policies and procedures. The role also provides administrative support for the shop and volunteer events.

• Welcome visitors and tour groups; provide collection and exhibition assistance to visitors of the Ransom Center galleries. Work collaboratively with visitor services volunteers.
• Process donations and merchandise sales, using a credit card machine and cash handling; establish and record sales and receipts using a point‑of‑sale program; restock merchandise in the gift shop and prepare shop financial reports.
• Update volunteer website with exhibition research and policies.
• Collect email addresses, visitor numbers, and conduct visitor experience surveys.
• Assist with scheduling and training for Visitor Services volunteers; assist in scheduling and confirming group and school tours; provide recommendations and research on Visitor Services desk role and activities.
• Other related functions as assigned.

• 2 years of experience in customer service or front desk coordination.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Experience keeping organized records.
• Strong organization, time management, written, verbal, and interpersonal communication skills.
• Ability to develop collaborative partnerships with campus and community members.
• Ability to interact positively and communicate clearly with supervisor, co‑workers, and all constituents including faculty, staff, volunteers, and students.
• Availability on weekends.

• 3 or more years of experience in customer service or front desk coordination.
• UT administrative experience; knowledge of university policies and procedures.
• Excellent communication skills and ability to manage front desk duties.
• Expert level attention to detail, including documentation of standards for future work.
• Demonstrated ability to manage multiple concurrent projects and time.
• Familiarity with library or museum visitor services field knowledge.

$41,000.00, non‑negotiable

• Standard office conditions.

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, veteran status, or any other protected status in employment, educational programs and activities, and admissions.

A criminal history background check will be required for finalists under consideration for this position.