Global Partner Specialist

Position Summary

A Netspend Global Partner Specialist is part of the support team that provides information to our global partners in a professional and timely manner. The role supports internal Netspend employees and our partnership network, navigating multiple tools to resolve issues presented through calls, chats or emails, handling escalations, assisting tellers with tool navigation, answering process questions, setting up partner tools, pulling invoice information for accounting, working fraud emails to freeze funds, and assisting leadership with ad‑hoc projects.

This wide variety keeps OPS connected to contacts in multiple departments and highly visible and valued within Netspend. The specialist communicates clearly and efficiently, tracks multiple partner and client issues, and keeps leadership alert to knowledge or training concerns identified.

The specialist works on a 100% coverage basis daily, staying flexible to work any of the hours Partner Services is open to support peers and the business. Tasks include handling escalations, assisting tellers, answering process queries, setting up tools, pulling invoice data, handling fraud freeze emails, and assisting leadership with projects.

• Strong written and verbal communication skills
• Organizational skills and attention to detail with time management and multitasking abilities
• Ability to stay on task with minimal supervision
• Experience de‑escalating people, superior soft skills and ability to think outside the box
• Ownership mentality and desire to grow within Netspend
• Ability to work onsite in our Austin, Texas, office
• High school education required; university level coursework appreciated
• Background check (drug, criminal history, credit) as per policy
• Bilingual Spanish speaker