Operations Support Representative

Austin based, Ngage Live Chat, an affiliate of Internet Brands, helps high-end service providers build their sales pipeline and increase their revenue by converting website traffic into pre-qualified leads. Ngage utilizes a unique live chat operating tool, service, and approach to convert web visitors and consumers into contacts for our clients.

We are seeking an Operations Support Representative to join our team. Your responsibilities involve the overall support and management of client relationships. You will assist in onboarding new clients, collecting the relevant information and executing the tasks necessary to build their accounts and set up their chat service. You will also work directly with the client to preemptively and reactively address their needs.

You will have the opportunity to be directly responsible for client outreach and will be expected to be comfortable and professional while speaking on the phone and writing emails.

• Basic proficiency with common office software required (email, spreadsheets, documents)
• Beginner-level knowledge of HTML/CSS/JavaScript preferred (formal training not required)
• 1 – 2 years prior experience in a sales or customer support environment

• Hands‑on, continuous training
• PTO + 9 paid holidays
• Competitive benefits: medical, vision, dental, and life
• 401(k) match
• Fun, flexible working environment – on‑premise gym and yoga studio
• Office building overlooking Lake Austin and Pennybacker Bridge

Internet Brands is an equal opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).