Regional Banker​/Teller

Position Overview

Regional Banker/Teller at PNC's William Cannon Branch in Austin, TX. Bilingual Spanish preferred. This role focuses on delivering excellent customer service, fostering an inclusive workplace, and driving PNC solutions to increase customer loyalty and share of wallet.

No sponsorship for employment visas.

• Manages the customer experience by identifying opportunities to improve customer financial wellbeing and create loyalty while increasing share of wallet.
• Participates in proactive sales and service activities and identifies referral opportunities.
• Collaborates with ecosystem partners to grow customer’s share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrates heightened scrutiny to identify and avoid loss.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role. Preferred skills include:

• Accountability
• Banking
• Client Loyalty
• Customer Experience
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

No degree required. Comparable education, certification, and experience may be considered.

No certifications required.

Background checks required as per Consumer Financial Protection Bureau regulations.

Benefits include medical, prescription drug, dental, vision coverage, life insurance, short and long-term disability, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, child/elder care backup, adoption, surrogacy, and doula reimbursement, educational assistance, wellness program, paid holidays, paid time off, and parental leave.

Requests for accommodations can be submitted via email at  or by phone. All information will be kept confidential and used only to the extent required to provide reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.