Service Writer
Listed on 2026-06-17
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Customer Service/HelpDesk
Office Administrator/ Coordinator, Clerical
About the Role
As a Service Writer, you will be responsible for service and maintenance related administrative duties. These duties include work order completion, technician time tracking, warranty recovery, preventive maintenance currency, scheduling, maintaining equipment files, processing service-related invoices, handling customer inquiries, and keeping the service department informed regarding service bulletins and general information.
Responsibilities- Open and close work orders with accurate information
- Record all paid hours for technician time reporting accurately and timely
- Create and submit tasks eligible for warranty and monitor warranty reporting to ensure all claims are properly closed
- Run preventive maintenance reports and schedule work to maintain high fleet currency
- Handle equipment maintenance issues with a high sense of urgency
- Keep management informed of customer concerns
- Properly code all service-related invoices within the correct General Ledger
- Perform other duties as assigned
- High school diploma or equivalent
- Valid driver's license with an acceptable driving record
- 1–2 years of experience in a shop or service environment
- Basic computer skills
- Attention to detail
- Ability to multi‑task in a busy environment
- High sense of urgency with respect to customer service
- Superior customer service, teamwork, and verbal/written communication skills
This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.
Benefits- Paid Parental Leave
- United Compassion Fund
- Employee Discount Program
- Career Development & Promotional Opportunities
- Additional Vacation
- Buy Up Program (US Only)
- Early Wage Access through Payactiv (US Hourly Only)
- Paid Sick Leave
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law.
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