Relationship Advisor II- Technology Banking

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of our Austin, TX office.

The Relationship Advisor “RA” manages a portfolio of Commercial Banking Clients and is responsible for client onboarding, client servicing and proactive client solutioning. A key member of the client’s relationship team, the RA serves as the client’s dedicated point of contact for deposit and cash management banking needs.

• Leads client’s onboarding journey, collaborating with client’s Relationship Manager and Product Advisor to understand client’s strategy and short – and long-term financial needs.
• Conducts onboarding activities to include:
• Leads client discussions to identify deposit and cash management needs.
• Performs product demos independently.
• Sets expectations on data and documentation requirements to open new services, inclusive of product documentation and KYC requirements.
• Gathers and validates all relevant legal documentation to adhere to KYC based on client’s legal entity type.
• Coordinates hands offs to centralized support teams for fulfillment of client product needs, while keeping client apprised to implementation status.
• Post onboarding, proactively engages client to review services and ensure client understanding and utilization.
• May assist more junior RAs with client onboarding.

• Acknowledges and orchestrates fast resolution of in-bound service inquiries.
• Transitions service tasks to appropriate support teams for management and resolution, while keeping client apprised to resolution.
• Researches and resolves complex client inquiries; ensure resolutions of solution solves client’s need and / or issue.
• Leverages client’s service need as an opportunity to identify broader solutions to support client needs.
• Takes initiative to resolve complex client inquiries before escalating to Manager.

• Advises clients on risk mitigation strategies to combat money laundering and fraud.
• Manages internal Know Your Client “KYC” for new client onboardings, articulating BSA / AML requirements to client based on legal entity type; supports clients in triaging additional information needed to satisfy regulatory requirements.
• Leads client discussions focused on fraud mitigation strategies, inclusive of recommending account, digital banking, and fraud solution controls.
• Collaborates with Relationship Manager and operational partners to triage KYC, Sanction and High Risk Industry and Fraud alerts.

• Collaborates with client’s Relationship Manager and Product Advisor teams to remain apprised to short – and long – term client strategy; advises relationship team on client’s service themes and trends.
• Proactively identifies opportunities to support client need based on client industry and life stage, conducting proactive client touchpoints to strengthen client relationships.
• Performs client account reviews and facilitates product discussions to support client short – and long – term financial needs.
• Positions solutions within knowledge set, from qualify to close, for select deposit and cash management services.

Bachelor’s Degree with 1 year of experience in banking/financial services industry or customer service experience OR High School/GED with 5 years of experience

Preferred:

• Demonstrated organizational skills
• Able to prioritize tasks with effective time management in a fast-paced environment
• Strong written and verbal communication skills
• Able to work in a team environment and comfortable working independently

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at