Veterinary Client Service Representative, AVES

Veterinary Client Service Representative

Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for Austin Veterinary Emergency & Specialty (AVES)!

We’re on the lookout for Client Service Representatives to join our growing team!

AVES is a dynamic and rapidly expanding specialty and emergency hospital, providing advanced care for Austin’s pets through referrals from primary care veterinarians. As a vital member of our team, you’ll ensure exceptional service for our clients and their beloved animals.

About the Role: As a Client Service Representative
, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
• Financial Transactions Oversight: Accurately and efficiently handle payment processing and reconciliation.

• $18- $22 hourly, based on experience

• Full Time
• Exact
  
  Shifts:
  
  TBD
• Rotating Weekends required

• Exceptional First Impressions: Outstanding communication and customer service skills, ensuring clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: Thrive in a fast-paced environment and navigate unexpected situations with ease.
• Customer Service Excellence: Build positive relationships and deliver an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment and handles unanticipated tasks with grace.

• At least 2 years of customer service experience in a medical setting is required
• Veterinary experience is preferred
• A solid employment history with proven reliability
• The ability to work independently while being self-driven and eager to grow
• A proactive mindset, always looking for process improvements and opportunities for collaboration
• Fluent English skills (speaking & reading) are required; fluency in multiple languages a plus

Austin Veterinary Emergency and Specialty Center (AVES) has been established in the Austin community for 12 years, serving the Austin pet community. We are a robust 24/7/365 multi-disciplinary veterinary facility that offers Emergency, Critical Care, Internal Medicine, Surgery, Anesthesiology, Neurology, Oncology, Diagnostic Imaging and Cardiology services. We have recently relocated to a new location (within 2.6 miles of our previous location) to expand our services and provide growth opportunities for our staff.

AVES core values of Kindness, Integrity, Collaboration and Consistently guide our care and client service. We focus on continued education through an on-site Education Program.

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• PTO and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

We would love to hear from dedicated professionals who are passionate about making a difference and are excited to grow alongside us. Join our team today and experience the culture you’ve been looking for!

For more information about our hospital, please visit