Property Management Evening Steward

Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs:
Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years.

At Community First! Village, the Neighbor Care department has the privilege of walking alongside our neighbors - providing opportunities for them to settle, cultivate, and care for themselves and others in this unique community home to formerly chronically homeless individuals. As a part of the Neighbor Care team, the Property Management team is animated by a vision to empower neighbors into a lifestyle of accountability, goodness, and mutual respect in order to create a peaceful and healthy community.

This role serves as the primary onsite Property Management and Neighbor Care presence during afternoon and evening hours, providing relational support, lease compliance oversight, and urgent operational response when senior daytime staff are no longer onsite. The PM Evening Steward is entrusted with sound independent judgment and serves as a key point of contact for neighbors, staff, maintenance response, and emergency services during scheduled hours.

This is a full‑time, non‑exempt position reporting to the Property Manager. This role operates at 12:00 PM–8:30 PM, Tuesday through Saturday. Some additional hours may be required based on community needs. The PM Evening Steward will office at Community First! Village located at 9301 and 9116 Hog Eye Road, Austin, TX 78724.

• Maintain accurate records and information in App Folio, including rent collection, payment posting, payment audits, deposits, and lease-related documentation
• Communicate with neighbors regarding rent balances, delinquent rents, and lease-related notices in accordance with established Property Management protocols
• Generate and post lease notices, violation notices, notices to vacate, and other formal communications as needed
• Attend required staff, Town Hall, and departmental meetings

• Conduct routine evening walkthroughs to identify maintenance, safety, and lease compliance concerns across the property
• Assess maintenance issues and distinguish between routine concerns and urgent or emergency situations
• Respond promptly to maintenance and safety emergencies during scheduled hours, coordinating with emergency services, utility providers, on‑call maintenance staff, or senior leadership as needed
• Submit accurate and timely work orders, incident reports, and emergency documentation in App Folio
• Communicate clearly and calmly with neighbors during emergencies and remain onsite to support response efforts as needed

• Observe, document, and report lease violations, safety concerns, and community rule non‑compliance during scheduled hours
• Maintain a working knowledge of lease terms and community rules to accurately identify and address non‑compliance
• Communicate lease expectations respectfully and clearly to neighbors in alignment with the Property Management team's relational approach
• Manage after‑hours and Saturday access control systems and address access‑related concerns
• Review camera footage as needed in response to emergencies, incidents, or lease violations
• Maintain a positive and professional working relationship with the Travis County Sheriff's Department during scheduled hours

• Exercise sound independent judgment as the primary onsite Property Management and Neighbor Care presence during evening hours
• Build healthy and supportive relationships with…