Dispatcher II

Dispatcher II

Purpose:

Under general supervision responsible for activities related to dispatch services, work order entries, security system management, Closed-Circuit Television (CCTV) management, life safety systems and emergency response.

Duties, Functions, and Responsibilities:

• Schedules and dispatches workers; work crews; equipment; or service vehicles to appropriate locations according to trouble calls received from field service personnel.
• Schedules and loans out pool vehicles to authorized employees.
• Initiate, enter and update "Calls For Service" into Computer Aided Dispatch/Computer System Emergency Notification System during emergency and non-emergency situations.
• Operate and monitor fire alarm system for department and external buildings.
• Monitor security/emergency equipment/systems and closed-circuit television monitors;
  Report breaches of security to appropriate personnel.
• Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems.
• Records and maintains files and records of customer requests; work of services performed; charges; expenses; inventory; and other dispatch information on appropriate forms or logs.
• Confers with customers or other personnel to address questions; problems; and requests for service or equipment.
• Enter and dispatch work order service requests. Relays technical assistance; work orders; messages; and information to or from work crews, supervisors and field inspectors using telephones and two-way radios.
• Prepares daily work log information for reports.
• Determines types or amount of supplies needed and places orders, accordingly.
• Coordinates emergency response including evacuation process.

Knowledge, Skills, and Abilities:

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of basic radio codes and operations of the dispatch console.
• Knowledge of procedures involved in dispatching customer services.
• Knowledge of basic office procedures.
• Knowledge of streets and highways in Austin/Travis County area.
• Knowledge of city practice, policy and procedures.
• Knowledge of safety practices and procedures.
• Skill in oral and written communication.
• Skill in planning and organizing.
• Skill in using computers and related software applications.
• Skill in handling multiple tasks and prioritizing.
• Ability to respond quickly and calmly in emergency situations.
• Ability to use two-way radios.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain good working relationships with City employees and the public.

Minimum Qualifications:

Graduation from an accredited high school or equivalent, plus two (2) years of related call taking or dispatching experience or operating a 2-way or multi-channel radio.

Preferred Qualifications:

• Operate/monitor multi-channel two-way radio and dispatch consolette.
• Shift dispatch communications to field operations teams monitoring their GPS locations while in transit.
• Initiate, enter and update field communications into our communications tracking database Amanda 7.
• Confers with internal customers or other personnel to address questions; problems; and requests for service or equipment.
• Enter and dispatch work order service requests for fleet vehicles.
• Relays technical assistance; work orders; messages; and information to field operations, division managers, supervisors and field inspectors using telephones and two-way radios.
• Prepares reports using our GPS database Geo Tab/Telematics for traffic related incidents.
• Familiarity with Tens Codes.

Austin Development Services (ADS) assists homeowners, business owners, and contractors when they build, demolish, remodel or perform any type of construction to ensure compliance with applicable city and building codes.

Position Overview DSD is seeking a Dispatcher II reporting to the safety department. This communications position will also be required to act as a department liaison for fleet management and inventory control in addition to their dispatch responsibilities.

Locati…