Spa Coordinator- Verbena

Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is an iconic luxury destination just steps from Lady Bird Lake, ACL Live, and the city’s best shopping. With expressive interiors by Kelly Wearstler and culinary concepts by McGuire Moorman Lambert Hospitality, the hotel offers 238 design‑forward rooms and suites, a rooftop pool, immersive wellness experiences, and menus built around local farms, vibrant produce, and nutrient‑rich ingredients.

Wellness, design, and culture, seamlessly woven into every stay.

Steps from the city’s buzz, Verbena Spa is a serene, design‑forward escape inside Austin Proper. Start with a detoxifying welcome drink, then explore personalized treatments guided by seasoned therapists. From targeted massage to tech‑driven recovery, every offering is designed to restore balance. For a deeper reset, the Recovery Room combines cold plunge, dry sauna, and red light therapy to ground the body and mind.

The Spa Coordinator is responsible for managing the daily operations of the spa's front desk and reservations. This role includes assisting guests with booking treatments, handling inquiries, coordinating scheduling, and ensuring that the spa runs smoothly and efficiently. The Spa Coordinator plays a critical role in providing exceptional guest service, creating a welcoming environment, and ensuring that all spa appointments and services are organized and delivered effectively.

The ideal candidate will be organized, customer‑focused, and have strong communication skills.

• Guest Service & Reception:
  • Greet guests warmly upon arrival and ensure a smooth check‑in process.
  • Provide guests with information about spa services, treatments, and amenities, ensuring they are informed about the available options.
  • Assist guests with booking appointments and answering inquiries about services, availability, pricing, and promotions.
  • Manage guest check‑in and check‑out, ensuring all necessary documentation and payment are processed accurately.
  • Provide a high level of personalized service, anticipating and addressing guest needs in a friendly, professional manner.
• Appointment & Scheduling Management:
  • Schedule and manage spa appointments, coordinating therapists and treatment rooms according to availability.
  • Maintain accurate records of guest appointments, including treatment details, preferences, and special requests.
  • Confirm reservations with guests prior to their scheduled appointments, making any necessary adjustments or changes to bookings.
  • Handle cancellations, rescheduling, and special requests efficiently to minimize disruptions to the spa’s operations.
  • Monitor and ensure that appointments are confirmed, therapists are on time, and all services are delivered according to schedule.
• Administrative Support:
  • Answer phone calls, emails, and in‑person inquiries, providing detailed information and assistance related to spa services and policies.
  • Maintain accurate guest files, records, and booking systems to track spa appointments, guest preferences, and payment information.
  • Process payments, issue receipts, and handle transactions accurately and professionally.
  • Assist in tracking inventory levels for spa supplies, including products and promotional materials, and report any shortages to management.
  • Assist with preparing reports, tracking spa performance, and ensuring proper documentation for daily operations.
• Guest Comfort &
  
  Experience:
  • Ensure that all guests are comfortable and feel welcomed throughout their spa visit.
  • Guide guests to their treatment rooms, providing them with information about the services they will receive.
  • Manage guest wait times in the lounge or reception areas, offering refreshments and ensuring a relaxing environment.
  • Follow up with guests post‑treatment to ensure satisfaction and address any feedback or concerns.
• Collaborate with spa therapists, attendants, and management to ensure the smooth operation of the spa.
• Communicate guest preferences and special requests to the relevant spa staff to ensure personalized service.
• Assist with coordinating group bookings, special events, and spa packages, working with other…