Dispatcher, Customer Service​/HelpDesk

We are looking for a Dispatcher to manage emergency and non‑emergency mechanical service requests. This full‑time position is located in Austin, TX.

Regular

Schedule:

Monday—Friday 9:00 a.m. – 6:00 p.m.

Training

Schedule:

8:00 a.m. – 5:00 p.m.

Pay: $20 – $23 per hour (based on experience).

Only seeking applicants local to the Austin, TX area.

• 1 yr experience in dispatching, route planning, scheduling, and call‑center operations.
• Must be able to type at least 30 WPM, proficient in 10‑key, and use a phone system.
• Ability to organize and prioritize multiple tasks in a fast‑paced environment.
• Ability to communicate well, using excellent interpersonal and communication skills.
• Must be able to adapt quickly in an ever‑changing, fast‑paced environment.
• High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication/information sharing.
• Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations.
• Excellent written communication skills, including spelling and punctuation.
• Ability to work across multiple platforms simultaneously while managing three monitors and phone systems.
• Excellent team player with commitment to company values.
• Proficient in Spanish is a plus.
• Ability to sit for long periods of time.

• Answer incoming calls for Mechanical Services (e.g., plumbing, HVAC, electrical, appliance & water‑quality).
• Provide timely and accurate information to incoming customer requests; schedule service appointments.
• Communicate effectively and professionally with customers, technicians, and service managers for all scheduling and dispatching purposes.
• Know, understand, and execute the dispatch strategy/plan for each department/service trade.
• Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns.
• Maintain customer records by immediately updating account information.
• Work in partnership with other employees to meet and exceed customer expectations.
• Maintain a positive attitude at all times with customers, fellow employees, and supervisors.

• Health, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid vacation and sick leave (PTO)

• Participation in Profit Sharing Plan
• Lead Now Program for all employees to increase earnings and pay
• Company clubs & committees, and company outings
• Professional development, certification advancement opportunities (eligibility varies by position, e.g., Tradesman, Journeyman, Master, etc.)
• Tuition reimbursement
• Educational scholarships for employees and family members
• Wellness program, including gym membership
• Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)

ABC is an Equal Opportunity Employer.

Please note that if an offer is extended we conduct the following pre‑employment screenings:
Drug Screen, Physical & Physical Performance Evaluation (PPE). ABC participates in the E‑Verify (I‑9) program and conducts comprehensive criminal background checks, along with a 7‑year Motor Vehicle Report (MVR) review. Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.

As an equal‑opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company's operations.